Season Pass Protection Claim

We are sorry to hear that an unfortunate circumstance has interrupted your season! We promise to review your claim carefully and wish you a speedy recovery or outcome. 

Please fill out the digital form below. Once the form has been completed, you will be redirected to a page with additional information about how to mail in your documents. All steps need to be completed in order to be considered for a credit carry-over. 

Please Note:  Pass price calculation for carry-over will be based on the date of claim. 

  • Spring Pricing – If submitted by April 30th (to retain your Forever status).
  • Summer Pricing – If submitted May 1- August 31st 

Claims filed after August 31st for the prior year are not eligible to file a claim.

While each claim is carefully reviewed, we cannot guarantee that all claims will meet the requirements for a credit carry-over. 

The claim review period begins on May 1. We will respond to your claim within 45 days of receipt. To review details of pass protection click here

  • Personal Information (one person per form)

  • Claim Information

  • Max. file size: 2 MB.
    upload any supporting documentation for your claim
  • Max. file size: 2 MB.
    Additional documents as needed
  • Max. file size: 2 MB.
    Additional documents as needed

Please call or email if you have questions.

209-753-2301, ext 777
We reserve the right to update information at any time.