F.A.Q.

Can I come to retrieve items from my season locker?

> We are currently allowing guests to get into their season lockers Monday through Thursday from 9 am to 4 pm, no appointment needed.

I am having difficulty purchasing my season pass, season locker or team product and I want to complete my purchase before the spring deadline on May 1st, 2021. What can I do?

> If you are experiencing purchasing issues, please email seasonpass@bearvalley.com and include a phone number where you can best be reached. Please understand that Bear Valley has limited staffing available to respond to inquiries so we appreciate your patience. We will work with guests that we have ongoing communication with to honor our spring pricing even as the May 1st deadline passes. An email inquiry at seasonpass@bearvalley.com is required for follow up communication in the coming weeks. If you have already contacted us via seasonpass@bearvalley.com we ask that you please refrain from multiple email requests regarding the same issue to reduce the administrative time needed to follow up on inquiries.

I have been trying to call Bear Valley but have not been able to reach anyone. How should I contact the resort?

> Due to currently limited staff and access to the resort facilities, we are unable to staff our phone lines. For inquiries regarding purchasing products for the 21/22 season, please email seasonpass@bearvalley.com . For general inquiries not regarding purchases, please email fun@bearvalley.com .