To step right into where my first blog left off... "taking your input & what I have learned from last year, and apply it to this season to make it better..."
So you are all wondering what the heck happened - did he not learn anything!!
As many of you might have been with us the Friday before New Year's Eve - this blog is mostly for you. I'm pretty sure, had you made it into my office that day (after waiting in yet another line outside my door) I think I have a good idea of what might have been on your mind, (and if I don't cover it here, I'm sure you will let me know).
First let me set the scene. It was a day that the stars, moon, sun, wind & snow all converged to create one of those record setting days.
It was one of those days when everybody decided to come to Bear Valley Mountain Resort... all on the same day! I may be from Colorado, but I get it. We were closed the day before (December 28th), thanks to the high winds - so sure, everyone was more then ready...makes sense! All this, resulted in a day that was nearly twice as busy as it should have been for that particular Friday.
Not to mention that our business is just a bit weather dependant too. So, if the weather is good & schools are out, and it's during a holiday - good chance you're walking into the busiest day of the season. It starts the minute you pull in, where you might have difficulty finding a place to park. Then it's the long lines every where you look and no place to sit and eat. So I'm sure the question on your mind is - "why don't you build the ski area to handle the biggest day of the season???" Great question... hopefully I can shed some light on this topic.
Well, probably for the same reason that "churches aren't built for Easter Sunday." The reality is that there are going to be a few days every season when we just plain fill up and reach our capacity - busting at the seams. And if you come to Bear Valley Mountain Resort on the busiest day of the season, it is very possible that you may have some challenging experiences.
And then there's the question about the lift lines - "why in the world does he not open up more lifts??" Again - great question! It's called balancing the skier densities on the lifts and trails. Bear with me here and consider this...
If all the lifts are operating, true, the lines may be shorter. But now all those people who would be standing in line are now skiing on the trails, so then the calls come in about the trails being too crowded (it's a lose/lose situation). So the challenge remains to balance the quality of the ski experience with the wait time in the lift lines. Hence, Pooh did not operate because West World and Big John are still closed and the new Polar Express (2400people/hr) moves as many people as old Hiber (800people/hr) and Pooh (1500people/hr) combined.
The moral of the story...
- if you happen to come to BVMR on the busiest day of the season, we will be happy to see you, and we will do everything we can to make it a fun day, despite the fact that you are rubbin' shoulders with crowds everywhere you go. I know there is still a chance that some of you will feel we didn't meet your expectations... not even close! I get it, and I wish I had a better solution, but I'm sure most GM's that service customers over the holiday's wish they had the answer for this one. For now, here are some tips for the future that might help your day, slightly, if you happen to visit on the busiest days of the season, (no promises - just some suggestions):
1. Arrive early - You'll get a better parking spot & will hopefully find fewer lines (by or before 8am)
2. Be flexible with the buses- We'll do our best to keep to a schedule, but with crowded parking lots, the bus route gets a little thinner and the loading and unloading is a little longer as well, so sticking to a tight schedule is tough - but we will keep them rolling.
3. Take advantage of BV Express & our off-site ticket outlets: Avoid standing in multiple lines to purchase different products. With BV Express you can buy multiple products at one location - check the web it should have details - and if it doesn’t have enough - let me know!!
Ticket Outlets: And if you buy your ticket from one of our out of area ticket outlets - you won't have to stand in line - they are DIRECT TO LIFT. Just put on a wicket (those little metal wires) and get on the mountain! Not to mention it's a better price.
4. Take an early or late lunch (before 11:15 or after 1:45). And this might be a good place to mention - PLEASE DON'T SAVE TABLES! Most people just want a place to put down their food for a few minutes and eat... PLEASE BE COURTEOUS to your fellow winter enthusiasts!! Everyone will be much happier and maybe you'll make a new friend or two.
5. Be aware that some lifts may not be open in order to avoid over-crowding on the slopes.
In closing - Please feel free to call ahead and ask how busy we think we might be. Although we cannot always predict the busiest day of the season, we may be able to give you an indication of how busy it MIGHT be. Plan accordingly - typically - one or two days between Christmas and New Years is always a near record day. MLK Saturday is always very busy. President's weekend is busy as it's usually the kick off to "ski week." (NOTE - If one of these days is a bad weather day, the trend is that you will come the following day if the weather is good - it's the same idea everyone else has too!)
Drive Safe, we look forward to seeing you, and yes - please feel free to keep sending in your suggestions or stopping me in the hallway - I'm ready!!