Dear Friends,
I apologize upfront that I have been remiss in answering my blog for a while. The focus over the last couple of weeks has been on getting the mountain open with man-made, and fortunately also natural snow (thank you all for your snow dances!).
1. As to the environmental report and discussion I very much appreciate your concerns, input (both positive and negative) and suggestions. First the SACC has replied and indicated that they might be visiting with us early next year. I will keep you posted. More importantly environmental practice and improvement is not as much about passing a grade as it is a commitment to a journey. We have done many things as I alluded to in my published letter, but we are very conscious of the fact that there are many more things we can and will do. It is my committement to all of you to keep your informed of our progress. Our ownership team began that process nearly two years ago via their public meetings along the corridor and in the bay area and we will continue to improve our communication to keep you informed on this journey.
2. Many people ask specific questions about snow conditions, runs open, etc. I would suggest consulting the website directly as we are making every effort to keep the information up-to-date and my answers might be slower in coming (and don’t forget to hit the refresh button if the information looks old).
3. There were several questions regarding lockers. Here is the current situation. There are a few East Value lockers available. If you were on a waiting list you should have been called about this (your phone number of record!). However if you have not heard from us please call 209-753-2301 and ask for Ashley.
4. We have installed a new webcam which will allow you to take control. Just don’t get frustrated because there is an electronic “first come – first serve” system. We will soon bring a second, static cam online which will be positioned at the top of the mountain, giving you a view of the backside.
As I said previously I appreciate your interest and active participation in this blog. I am sure you noticed, as I did, that opinions differ. We will do everything we can to move forward towards our vision of being the premier family resort, providing safe and fun mountain experiences for all ages and abilities. While I can not respond to every item I can assure you that your input is important and helping us to improve and move towards this vision.
Thanks, Martin
posted by Martin Wegenstein @ 11:26 AM
2 Comments
2 Comments:
One more day and then the skiing is on!!!!
Another holiday weekend is coming so I thought I’d provide some feedback. It seems the emphasis to date (even mid week) has been on 100% ticket checking on the front side of the resort. The new readers this year are a vast improvement over last year, but are still too slow. With the emphasis on ticket checking there was little to no line control at each of the mazes for the chair lines the past holiday. If you want to keep people happy waiting in line, then having chairs go up empty, one or two people going up instead of three, as the people were made to wait for ticket checking, or they were crowded out after being checked, is not the way to do it.
I’d suggest that ticket compliance / fakes can just as effectively be monitored by scanning at any of the chairs when time permits and only scanning those people not actively displaying a ticket or pass, if no time permits. Realistically it is all statistical. You have about 10 opportunities to scan me per hour on Koala and about 6 opportunities per hour on Bear or Kuma if the chairs don’t stop too much. So during a typical day of skiing you will have had over 40 times to see if I’m not using a valid pass. Using the above approach you can still meet your compliance needs and free up time for your lift attendants to do more crowd control.
On the lighter side, some engineer or lawyer must have been involved in the cable speed signs at each chair. Most people that I talked to can’t relate to the linear velocity of the cable. It would be more useful to have signs that say the “typical ride time is xxx (9 minutes on Kuma) so they can plan how long it will take and that “the chairs come every 7 seconds”, so please be prepared and move into and out of the loading / unloading areas quickly so we don’t have to stop the chair so often.
-- Bob Bridenbaugh
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